Highly commended for two awards at Customer Service Excellence Awards

Paul Ballard | 27 March 2023
The Vella Group was highly commended for two awards at this year's UK Customer Service Excellence Awards.
The Vella Group was highly commended for two awards at this year's UK Customer Service Excellence Awards.

The Group was highly commended by judges in two award categories at the Modern Insurance Magazine UK Customer Service Excellence Awards 2022, held in London last night.

The first celebration of the evening came when the business was highly commended by the judges for the Learning and Development Award, which recognised our investment in young people through apprenticeships, and our dedicated in-house training programme. The programme enables technicians to learn new skills and achieve qualifications in areas such as electric vehicles, ADAS, and other new technologies.

We were also highly commended in the Giving It Back to Charity award category, which reflects the work that the Group does with its community partners such as Mersey Forest Trust and Manchester Young Lives, along with the Trustee and administrative support that our team provide to the AutoRaise charity.

Marc Holding, Managing Director, said: "To be highly commended for two awards against such a high standard of competition from across all areas of the claims industry is a fantastic achievement for the Group. It is an honour to be recognised by the judges for the work that we do in two areas that we are so passionate about, and it is a great accolade for all the team members who work tirelessly on our learning and development and community programmes".