The Repair Process

The Vella Group prides itself on providing excellent service and the highest quality of repairs.

Our team will be in contact with you throughout your service with us to explain the process and keep you updated on the status of your repair.

Your vehicle will be in the safe hands of our expert technicians.

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Step One

contact

Once details of your accident have been passed to us, we will be in touch to discuss the next steps.

We will always try to contact you by phone, but if we cannot reach you, we will also try to text or email you.

Step Two

Assess

Our preliminary assessment involves taking pictures of your vehicle, which are supplied by you - taken at one of our repair centres, or at a location suitable for you.

The full assessment is thorough to ensure the correct manufacturer approved method of repair is used, and required parts are identified.

Step Three

Repair

Our fully trained technicians will get to work repairing your vehicle. A computer-based measurement system is used to analyse the structure of the repair and check for electronic faults.

Once completed, the car is restored back to the manufacturer's specifications.

Step Four

handover

Once your vehicle is repaired, our team will be in touch to arrange for your vehicle to be handed back to you.

We will discuss with you the handover, whether that be collection or delivery.

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The Vella Group prides itself on providing excellent service and the highest quality of repairs.

Step One

contact

Step Two

Assess

Step Three

Repair

Step Four

handover

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Our Assist team are here to help

Read our frequently asked questions

Call the Assist team directly 01695 734185

Use the contact form and email the team

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