TRAINEE VEHICLE DAMAGE ASSESSOR

Location: Penrith

Salary: We are a Real Living Wage Employer

The Vella Group is one of the UK’s leading accident repair specialists, with over 30 years of experience helping customers get back on the road. With 18 sites across the country – and ambitious growth plans – this is an exciting time to join our team.

We are looking for a Trainee Vehicle Damage Assessor to support our experienced team and develop the skills needed to become a fully qualified Vehicle Damage Assessor. This is a fantastic opportunity for someone eager to learn, grow, and build a career within the automotive repair industry.

What You’ll Do

· Work alongside experienced Assessors to learn how to produce accurate repair estimates in line with industry standards.

· Gain knowledge of Work Provider contracts and build positive working relationships.

· Develop communication skills by liaising with engineers, customers, and colleagues in a professional and approachable manner.

· Keep customers updated on estimates and any changes, ensuring excellent service throughout.

· Undertake training to stay up to date with repair methods, vehicle technologies, and safety standards.

· Record accurate notes and updates within our management systems.

· Support customer service and parts departments when needed.

· Complete administrative tasks accurately and on time.

· Proactively suggest improvements to processes and workflows.

About You

· Keen to learn, develop, and progress within the business.

· Able to follow structured processes and procedures.

· Confident using computers and management systems.

· Strong team player with excellent communication skills.

· Well organised, with good time management.

· Flexible and adaptable in a fast-paced environment.

· Customer-focused with a professional attitude.

· Hold a valid driving licence.

What We Offer

· 33 days holiday (including bank holidays)

· Ongoing training and development (internal and external)

· Company pension scheme and death in service insurance

· Enhanced maternity and paternity pay

· Perkbox – discounts and rewards

· MediCash – free healthcare scheme

· Childcare vouchers or workplace nursery support

· Free on-site parking

· Uniform provided