Preston

Competitive salary, company car/allowance, plus benefits

About The Vella Group

The Vella Group is a leading accident repair company dedicated to delivering high-quality vehicle repairs with outstanding customer service. With a strong reputation in the automotive repair industry, we pride ourselves on innovation, professionalism, and a commitment to excellence. Our teams work in a collaborative and supportive environment, and we are passionate about investing in our people to help them grow and succeed.

About the Role

We are seeking a highly motivated Production Manager to oversee the day-to-day operations of our accident repair centre. This role is central to ensuring efficient workflows, high-quality repairs, and exceptional customer service. The ideal candidate will lead a skilled team of technicians, maintain compliance with industry standards, and drive continuous operational improvements.

Key Responsibilities

Site Operations Management

• Oversee daily operations, ensuring efficiency, productivity, and timely completion of vehicle repairs.
• Maintain the highest standards of repair quality, aligned with manufacturer and insurance requirements.
• Implement and optimise workflows to minimise delays and maximise operational efficiency.

Team Leadership & Development

• Lead, motivate, and develop a team of technicians and apprentices.
• Conduct regular team meetings to communicate goals, updates, and expectations.
• Identify training needs and coordinate development programs to enhance skills and performance.
• Manage staff performance, including appraisals, performance improvement, and recognition of achievements.

Customer Service

• Ensure excellent customer experiences by addressing queries, complaints, and concerns promptly and professionally.
• Maintain clear communication with customers regarding repair progress and timelines.

Financial Management

• Monitor budgets, control costs, and work to achieve financial targets for the site.

Health, Safety & Compliance

• Ensure all operations comply with health and safety regulations.
• Conduct regular inspections and risk assessments to maintain a safe working environment.
• Ensure staff adhere to industry standards, including BSI 10125, and maintain required certifications.

Performance Reporting & Process Improvement

• Monitor and report on key performance indicators (KPIs) such as repair turnaround times, customer satisfaction, and profitability.
• Analyse operational performance to identify opportunities for improvement.
• Collaborate with senior management to implement new processes, technologies, or systems to enhance efficiency.

Additional Information

• Flexibility in working hours may be required depending on workload.
• Additional duties or assignments may be requested at your primary location or other company sites.

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