Customer Service Driver

Location: Penrith

Salary: £14.50/hour

The Vella Group is a leading accident repair specialist with over 30 years of experience helping customers get back on the road quickly and safely. With 18 sites across the UK—and plans for continued growth—this is an exciting time to join a forward-thinking, customer-focused business.

We are currently looking for a professional, CPC-qualified Customer Service Driver to join our team. In this role, you’ll be the face of our company, playing a vital part in delivering a first-class experience for our customers.

What You’ll Be Doing:

• Work closely with the Customer Service Reception team to ensure a seamless customer journey.
• Collect and deliver customer vehicles in a timely, safe, and professional manner.
• Represent the company with a courteous and positive attitude at all times.
• Perform basic vehicle checks and ensure recovery trucks are in safe working condition.
• Secure vehicles correctly using appropriate equipment and report any damage or safety concerns.
• Accept and manage customer payments (e.g. insurance excess, VAT) and issue receipts.
• Occasionally assist with minor vehicle tasks such as polishing or fitting small parts at customer locations.
• Complete all necessary paperwork accurately and promptly.

What We’re Looking For:

• Full CPC license and Digi Tachograph card (essential)
• Strong customer service skills and a friendly, professional manner
• Good knowledge of local geography (preferred but not essential)
• Ability to safely operate and manoeuvre vehicles, including automatics and 4WDs
• Responsible, reliable, and detail-oriented with a safety-first mindset

What We Offer:

• 33 days holiday (including bank holidays)
• Comprehensive training – both internal and external
• Pension scheme & death in service insurance
• Enhanced maternity/paternity pay
• Perkbox – Access to hundreds of exclusive discounts and rewards
• Medicash – Free healthcare cash plan
• Childcare vouchers or workplace nursery benefit
• Free on-site parking
• Full uniform provided

Why Join The Vella Group?

Be part of a company that values quality, innovation, and people. We’re not just repairing vehicles—we’re building trust, supporting communities, and shaping the future of accident repair.