The Vella Group | Central
Customer Service Claims Handler
The Vella Group is a well-established accident repair specialist with over 30 years experience helping people get their vehicles back on the road after an accident. We pride ourselves on providing a quality service which has resulted in our success and growth.
As a recognised industry leader, The Vella Group currently operate 11 sites with ambition to grow further in the future. Now is an exciting time to join as we embark on a journey of expansion and innovation within the industry.
This role is remote, with training taking place at one of our sites in the North West.
The role:
As a Customer Service Claims Handler, you will provide the best customer service to our customers and be the first point of contact for new customers.
Core duties and responsibilities include:
As a Customer Service Claims Handler, you will be based within our Central function as part of a small team. You are the voice of the company, and therefore a desire to deliver extraordinary customer service is a must, as well as the ability to handle customer concerns and develop an exceptional resolution.
Working closely in partnership with our sites, this will require you to work with a variety of employees across various departments, this will ensure that decisions are made to guarantee an exceptional customer service is delivered to all our customers.
- 25 days holiday plus bank holidays
- Pension scheme and death in service insurance
- Internal and external training
- Enhanced maternity and paternity leave
- Perkbox - access to hundreds of exclusive discounts and rewards
- Free employer funded healthcare scheme
- Childcare vouchers
- Free parking
- Uniform for your role
To apply, send us your CV by clicking 'Apply Now' or get in touch with our Recruitment Coordinator, Natacha Rainford on 07443 278345.