Keeping you safe

It is our top priority to keep our customers and colleagues safe. We are taking proactive measures to combat the increased risk of Coronavirus this winter.

We are operating a no visitor policy at all our repair centres, so at this time we will be operating collection and deliveries of vehicles only.

Our Assist team will arrange a suitable collection time from you during your initial phone call. If you had already arranged to drop off your vehicle in the coming months, our Customer Service team will be in contact with you in due course to arrange an alternative collection.

If you have Covid-19, display any symptoms, or know you have been in contact with somebody who has, please inform our Assist team during your initial phone call and we can assess the job to ensure yours and our teams' safety.

Collection of vehicles

Our drivers will remain socially distanced from you at all times and will be wearing the correct PPE. You will be asked to place your key into a plastic bag that will be on your doorstep, and the driver will then collect this once you step away.

Vehicle protection will be placed in the vehicle, including a seat cover, and our driver will sanitise any areas they may come into contact with.

Vehicles on site

All vehicles will be thoroughly sanitised before they enter our bodyshop, and before they leave to be returned to you.

Our technicians and team members will be wearing a face covering and gloves at all times when in contact with your vehicle, and the vehicle will be protected through plastic wraps on steering wheels, floors, gear sticks, and seats.

Returning your vehicle

Once the vehicle is thoroughly cleaned and all touch points of the vehicle are sanitised, it will be returned to you.

Again, our drivers will be wearing gloves, masks, and will have applied vehicle protection covers. The driver will then place your car keys into a plastic bag for you to pick up.

You are still able to inspect your vehicle before our driver leaves. Our driver will step away and will remain at least 2 metres from you while you do this.

We will not be obtaining a signature in person and our Assist team will follow up with you via a phone call. Should you need to contact them yourselves, please use the contact form.

External visitors

If you do need to attend a site for an urgent reason, we ask you to wear a face covering as we are a retail environment and this is in line with Government guidelines.

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