FREQUENTLY ASKED QUESTIONS

Our most popular questions and answers

Here you can see further information about our services, courtesy cars and the process.

If you don't find the answer you're looking for you then please get in touch

Do you guarantee work undertaken to my vehicle?

Yes, we offer a lifetime guarantee.

How long will repairs take?

Once we have assessed the repairs to your vehicle and given you a repair date, we will give you a repair time. Obviously, there are times when this cannot be met due to extra damage being found, parts delays etc, however, we will keep you fully updated with any delays during the repair.

What payments am I responsible for before my car is returned?

Your excess, which will need to be paid by debit/credit card.

Contributions (on occasions the insurance company may charge for the replacement of worn items e.g. tyres, exhausts etc.).

VAT if you are registered. No cheques are accepted, card payments or BACS transfer only.

Damage to courtesy car (if applicable).

Additional private work as requested and agreed.

Any costs under the Road Traffic Acts (eg. fines).

NB Contributions and excess payments are determined by your insurance company and should be discussed with them if you have any concerns.

What happens if the insurance company does not approve all items of repair?

We are only able to undertake the work approved by the insurance company's engineer and other repairs would need to be subject to a private invoice. If you are unhappy with the engineer's decision it is important that you contact your insurance company immediately.

Can I choose when I have my car delivered?

We will try to provide an indication of morning or afternoon delivery.

Am I entitled to a courtesy car and is it insured?

Again, your policy defines the courtesy car cover and we will be directed by your insurance company regarding this. Most policies only provide a Class A courtesy car which is the equivalent of a Toyota Aygo, Vauxhall Corsa, etc.

The courtesy vehicle is usually insured on the same terms of your policy with the same named drivers covered.

Please contact your insurance company to confirm this.

Who is responsible for damage to courtesy cars provided by Karl Vella?

Your own insurance policy is used for the courtesy car and you are responsible for any excess payments.

What do I do if my courtesy car breaks down?

All roadside recovery details are in the vehicle on a laminated card.

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