The Vella Group, previously known as The Karl Vella Group, is currently in the early stages of a complete rebrand. Every week, for the last thirty years, we have repaired hundreds of damaged vehicles to the industry's highest safety standards. We are proud to work with some of the largest insurers and networks in the country.
Being independent, financially stable and self-sufficient, allows us to work with only those customers and suppliers who we feel share our passion for customer service, quality, and efficiency. This means we are nimble enough to react more quickly than some of our competitors to changes in the market and remain up to date with the required equipment and technology to repair todays cars.
The group invests heavily in ongoing training for all our staff. Training is something that's at the heart of the company. Our founder Karl Vella's personal commitment to the training and the development of young people was recognised when he was awarded an MBE in the 2006 Queen's Birthday Honours List.
Our business is built on a foundation of recruiting and retaining employees who have the talent and attitude to thrive in this high-volume industry and rewarding them fairly for their contribution to our shared goals.
The company remains family owned, with a team of experienced staff and management. This mix of professional and family values helps us deliver a quality, forward thinking service, whilst not losing the personal touch.
As a VDA at The Vella Group we want all our staff to take pride in the quality of their work. We are uncompromising on customer safety; therefore, all our repairs are to manufacturer and industry standards. Due to being a customer facing role, the highest level of customer satisfaction at all times is expected, whether this is in person or on the phone, delivering what's important to each individual customer is key.
Vehicle Damage Assessors are expected to identify the correct repair methods and produce an accurate assessment after inspecting the damage of vehicles. Keeping up to date with insures information and fully understand the various contracts is also of importance. Vehicle Assessors will have experience of using Audatex systems, as well as Bodyshop management software, preferably with the relevant qualifications, are a key requirement for the role.
Working closely in partnership with our Technicians and Customer Services, to ensure that decisions are made on the appropriate method of repair. As a family business we pride ourselves on being a close-knit team, and a culture of sharing knowledge of best practice with each other.
We encourage applications from everyone who wants to help us achieve The Vella Group's purpose and values.
Head Office Gillibrands Road, Skelmersdale, Lancashire WN8 9TA.
Telephone 01695 734185
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