The Vella Group Careers


Customer Service Claims Handler - Full Time

35.00 hours per week Monday to Friday, worked on a rota basis between the hours of 7:30AM and 6PM - including 1 in 4 Saturday's paid as overtime.

£8.60 per hour.

About Us:

The Vella Group, previously known as The Karl Vella Group, is currently in the early stages of a complete rebrand. Every week, for the last thirty years, we have repaired hundreds of damaged vehicles to the industry's highest safety standards. We are proud to work with some of the largest insurers and networks in the country.

Being independent, financially stable and self-sufficient, allows us to work with only those customers and suppliers who we feel share our passion for customer service, quality, and efficiency. This means we are nimble enough to react more quickly than some of our competitors to changes in the market and remain up to date with the required equipment and technology to repair todays cars.

The group invests heavily in ongoing training for all our staff. Training is something that's at the heart of the company. Our founder Karl Vella's personal commitment to the training and the development of young people was recognised when he was awarded an MBE in the 2006 Queen's Birthday Honours List.

Our business is built on a foundation of recruiting and retaining employees who have the talent and attitude to thrive in this high-volume industry and rewarding them fairly for their contribution to our shared goals.

The company remains family owned, with a team of experienced staff and management. This mix of professional and family values helps us deliver a quality, forward thinking service, whilst not losing the personal touch.

Perks and Benefits:
  • Excellent holiday entitlement including Bank Holidays.
  • Pension Scheme & Death in Service insurance.
  • The Vella Group Reward Scheme, 'Above and Beyond', will give you access to hundreds of exclusive perks from cheap cinema tickets and discounts to major retailers and restaurants.
  • The opportunity to join a salary sacrifice scheme which gives access to child care vouchers or a workplace nursery benefit.
The Role:

Company Culture is incredibly important to us. We want the successful candidate to believe in the business' core values and promote them through their everyday actions, we want all our staff to take pride in the quality of their work. Due to being the first person the customer comes in contact with, this requires a great deal of empathy and the highest level of customer satisfaction at all times is expected. We believe delivering what's important to each individual customer is key to this role.

As a Customer Service Claims Handlers, you will be based within a small team at the Company's head office in Skelmersdale. You are the voice of the Company, therefore a desire to deliver extraordinary customer service is a must, as well as the ability to handle customer concerns and develop an exceptional resolution.

Working closely in partnership with our five sites, this will require you to work with a variety of employees across various departments, this will ensure that decisions are made to guarantee an exceptional customer service is delivered to all our customers. As a family business we pride ourselves on being a close-knit team, and a culture of sharing knowledge of best practice with each other.

We encourage applications from everyone who wants to help us achieve The Vella Group's purpose and values.

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