As a result, the Company has evolved into one of the best known and most valued repairers in the North West of the UK— and through achievements in both customer service and repair methods, it is respected within its own industry and beyond.

The Vella Group's dominant brand values of quality people, quality solutions and quality service are complemented by the brand promise 'Professional services with a personal touch'; built on a clear vision and set of values that have guided all our repair centres and every employee on the 'The Vella Way' of ensuring customer satisfaction.

To provide an exemplary customer experience, matched with quality repairs and service.

Throughout the repair process we ensure we keep all our customers as involved and updated as they want to be. We focus on making the journey to getting you safely back on the road as quick and easy as possible.

The Repair Process

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